Maybe you are plagued by the errors of front desk staff. Or you just can’t get them to smile. Maybe you wish they could check guests in faster. Or at higher rates. TRC has powerful hands-on answers for front desk challenges. Step-by-step articles with answers that can be immediately adapted to your hotel. Check our article archives now for great ideas for the front desk.

When reservation agents read TRC articles, they learn the critical difference between taking reservations and selling the hotel. And more. Like how to increase the number of room nights booked. Increase the average rate sold. Understand what business to deny. Anticipate demand for rooms. Work productively with the sales department. Check the article archives now for great ideas about maximizing revenue by having a professional reservations staff.

Constantly on the move throughout the hotel, always interfacing with guests, the bellstaff role includes good-will ambassador, information giver, internal communicator, and of course, luggage handler. TRC writes about it all. Check the article archives to read important information about how to maximize the service provided by this important department.

Drastically changed in recent years by technology, the telephone department still must perform basic operational tasks and deliver excellent service. TRC has the line on telephones in many great articles in our archives. Check now for terrific tips for telephone.