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OPERATION DEPARTMENTS

Engineering

Caring for the asset is one of the most important functions of hotel managers. TRC provides hundreds of ideas for on-going maintenance. Hands-on ideas like how to keep equipment in top repair, perform guest room preventive maintenance, and maintain toilets to lengthen their life. The answers are in the TRC archives.

 

Energy

With utility costs claiming a large portion of the hotel’s revenues, it’s important for managers to understand how to keep energy under control. TRC writes about procedures, equipment, dealing with utility companies, and new technology. This is must-have information for today’s hotelier. Check our article archives for great tips on saving energy.

 

Risk management

Never in the history of the hospitality industry has risk management been a more important topic. How to avoid scams. How to prepare employees for the possibility of robbery. How to understand OSHA’s requirements. How to protect guests from harm. TRC is full of hands-on ideas to help operate the property safely. Check our article archives for great tips for loss prevention and risk management.

 

People skills

Does trouble in a hotel’s operation start at the top? Is it true that a manager sets the tone for the whole hotel’s culture? If you are looking for tips — just the basics of how to be a better manager — TRC has the ideas that make a difference. How to conduct a meeting. How to talk to guests. How to discipline employees. How to have fun. Call it human resources, call it skill improvement, call it how to do a better job — it’s all here in the TRC article archives.

 

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HOT TIP #4

Slips and falls are still the leading accident type in the hospitality industry, accounting for almost fifty percent of guest and employee injuries.

Wendell H. Couch

TRC Vol 6, No. 1, Pg 13



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