| Engineering
Caring for the asset is one of the most important
functions of hotel managers. TRC provides hundreds of ideas
for on-going maintenance. Hands-on ideas like how to keep
equipment in top repair, perform guest room preventive maintenance,
and maintain toilets to lengthen their life. The answers are
in the TRC archives.
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| Energy
With utility costs claiming a large portion
of the hotel’s revenues, it’s important for managers
to understand how to keep energy under control. TRC writes
about procedures, equipment, dealing with utility companies,
and new technology. This is must-have information for today’s
hotelier. Check our article archives for great tips on saving
energy.
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| Risk
management Never in the history of the hospitality
industry has risk management been a more important topic.
How to avoid scams. How to prepare employees for the possibility
of robbery. How to understand OSHA’s requirements. How
to protect guests from harm. TRC is full of hands-on ideas
to help operate the property safely. Check our article archives
for great tips for loss prevention and risk management.
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| People
skills Does trouble in a hotel’s operation
start at the top? Is it true that a manager sets the tone
for the whole hotel’s culture? If you are looking for
tips — just the basics of how to be a better manager
— TRC has the ideas that make a difference. How to conduct
a meeting. How to talk to guests. How to discipline employees.
How to have fun. Call it human resources, call it skill improvement,
call it how to do a better job — it’s all here
in the TRC article archives.
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HOT TIP #4
Slips and falls are still the leading accident type in the hospitality industry, accounting for almost fifty percent of guest and employee injuries.
Wendell H. Couch
TRC Vol 6, No. 1, Pg 13
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