Tips for hotel managers

Here is a list of the latest articles from the category: Tips

Does anyone know how many guest complaints the hotel’s front desk receives for television remote controls that are not working?

Who’s responsibility is it?

It is the Engineering departments responsibility to know whether faulty TV remotes are the cause of…

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The 10/5 rule is one of the first guest service tips to present in training of front office employees. When an employee sees a guest approaching, the employee should smile and acknowledge the guest when there is no less…

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If you are tackling tough stains on toilet bowls or porcelain sinks, try a pumice stone. Pumice is a natural stone that is soft enough to not scratch the surface, but still abrasive enough to remove the mineral buildup….

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