Meth labs in hotels: how to handle this danger
In recent years, a do-it-yourself drug has entered the American drug culture. Methamphetamine is a psychoactive stimulant drug that poses a unique challenge for hotels because the drug can be manufactured almost anywhere . . .

How to deliver value during economic downturn
The lodging industry is destined for recovery. It's just a matter of time before the lodging industry experiences the inevitable upswing of consumer demand and will realize increased profitability once again. But what will . . .

Tips for greeting and rooming arriving guests
The first person a guest sees is often the bellperson. The role of a bellperson in a hotel or resort varies from property to property. Yet, research has consistently shown that the interactions with staff during the first . . .

Moving to single-stream recycling-Part I
This is the first installment for a new column for The Rooms Chronicle®. In each issue, the authors will illustrate how to implement sustainable practices for hotel operators. Cutting through the myths, can't dos, and commercial . . .

Ask Gail: What's the value of CHA certification? - Free Article
In this Ask Gail column, a reader inquires about the value and benefits of the Certified Hospitality Administrator certification. The CHA designation is a highly respected globally recognized professional credential that . . .

OSHA's Form 300A: What is recordable? - Free Article
All hotels are required to post OSHA's Form 300A, Summary of Work-Related Injuries and Illnesses from February 1 to April 30 for the previous year. OSHA has recently placed a high priority on recordkeeping and will likely . . .

From the Editor - Free Article
I would like to call your attention to two specific offerings in this issue of The Rooms Chronicle®. First, TRC has negotiated with the nationally recognized law firm of Ford & Harrison LLP to make available to our subscribers . . .

Staff communication key to great guest stay
The success of a guest's stay at a hotel hinges on the communication between the hotel departments and staff members. From the second that guests make their reservation to the minute they check out, the Front Office, Housekeeping, . . .

Back-of-the-house cleanliness is essential
Generally, the back-of-the-house (BOH) areas of a hotel are only seen by employees and vendors, rarely, if ever, by guests. Unfortunately, many hoteliers do not understand the order and cleanliness of the support areas is . . .

Hoteliers need timely legal advice - Free Article
Year 2009 ushered in a host of new employment laws with more on tap for 2010. Hoteliers can expect new and more onerous laws on the books in the future, stepped-up enforcement of new and existing laws as governments attempt . . .

OSHA Recordable Decision Tree for Form 300A - Free Article
This insert accompanies the "OSHA's Form 300A: What is recordable?" article. The decision tree, created by OSHA, is a simple but practical tool for managers to determine whether an employee's illness/injury is considered . . .

OSHA Form 300A with worksheet - Free Article
This insert accompanies the "OSHA's Form 300A: What is recordable?" article. The OSHA 300A form is the summary of work-related injuries and illnesses by each employer. By law, this form must be posted from February 1 to . . .

Employment law "hotline" brochure - Free Article
This brochure explains the pre-paid legal services offered by the employment law firm of Ford & Harrison LLP especially for The Rooms Chronicle® subscribers. The annual cost of the service is only $100, saving TRC subscribers . . .