The first person a guest sees is often the bellperson. The role of a bellperson in a hotel or resort varies from property to property. Yet, research has consistently shown that the interactions with staff during the first 10-15 minutes after arrival is the most critical determinant of whether a guest will depart after a hotel stay as satisfied. Hence, the interactions with bell staff are among the most decisive during the stay. In this article, an experienced bellperson shares the proper procedures for greeting and rooming an arriving guest.