Selected Free Articles
Providing great 2 takes many little efforts - Vol. 4 No. 6
Service that you do not notice is no service at all.
Hoteliers do many things for their guests, only some of which can actually be seen and appreciated. Think about it. There are a jillion small things that are done for guests that contribute to their overall experience but that they rarely, if ever, notice specifically. This article explains determinates, satisfiers, micro-insults and how each impacts guest perception. Read how to make a good impression and provide great service.
Bathrobes as an amenity - Vol. 7 No. 2
When a reader asked TRC about placing bath robes in guest rooms as an amenity, many other subscribers provided information based on their experience. This article contains the facts TRC was able to provide the reader including the various types of robes, their care and recommendations for presentation.
Establishing a healthy work environment - Vol. 2 No. 1
A new year always gives the impetus to start fresh, to change, or to do something better. One challenge to undertake is Building A Healthy Work Environment. In this case, treadmills and weights are not necessary, although concentration and daily effort are required. A healthy work environment means establishing an open, team-oriented, harassment-free, and trusting atmosphere for employees. Here's a quiz to judge whether a department's environment is conducive to maximum productivity.
|
View Cart
