Our May/June issue brings many divergent topics to our readers. Guest columnist Jennifer Keller reports on new fabrics for employee uniforms that last longer and provide greater comfort. In a continuation of our recent articles on handling disputed no-show charges, two seasoned TRC subscribers share their first-hand expertise on resolving disputes with guests who do not want to pay. Regular TRC columnists provide much other great content including: a comprehensive overview of how to prepare a bid request package, steps that hotel managers can implement to help minimize their hotel's natural gas expense, the latest legal information pertaining to Family and Medical Leave Act protections, and how a hotel can create 'Top of Mind' status through targeted publicity and co-op area promotions in the marketplace, and so much more.

There is no doubt that laughter prolongs life - medical journals are filled with documentation to prove this fact. Does it not then stand to reason that laughter can prolong employment? Absolutely. FUN can be a secret weapon in the battle to keep a full, qualified staff. Since humor can reduce turnover and increase productivity, In this article, TRC set about to help managers introduce FUN into their work environment.

When an environment has good Feng Shui customers won't want to leave because just being there makes them feel great. However, a place with Feng Shui that's out of balance makes customers feel so bad that they can't wait to leave! Managers in the hotel business definitely want people to stay as long as possible - and they want customers to come back! Feng Shui provides a relatively easy way to make that happen. This article explains how Feng Shui basics applied to property boundaries, traffic flow, neighboring buildings and front entrance can benefit the hotel.